About Us
How We Work with You
We Explain the Why Behind the Work
You should know what is being done, why it matters, and how it affects your business. Secure Future Tech Solutions emphasizes clear, direct communication so owners and managers can make informed decisions without having to translate technical language on their own.
We Plan Before Problems Become Disruptions
A managed IT relationship should do more than wait for something to break. Through assessment, documentation, monitoring, security improvements, and roadmap planning, our team helps identify areas that may need attention before they create larger interruptions.
We Treat Security as Part of Daily Operations
Cybersecurity is not a one-time project or a separate conversation from IT support. For firms that depend on email, cloud tools, remote access, backups, and client information, security needs to be built into the way systems are managed and users are supported.
We Build Relationships That Last
Clients often value Secure Future Tech Solutions for follow-through, personal attention, and the ability to connect technology choices to business priorities. The goal is to become a consistent resource your team can rely on as your company changes, grows, and faces new technology decisions.
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Why Secure Future Tech Solutions Exists
Secure Future Tech Solutions began with a simple observation: business owners should not have to become technology experts just to keep their companies moving. Eric M. Shorr founded the original company, PC Troubleshooters, Inc., in 1992 while attending the University of Rhode Island. What started as hands-on technical support later evolved into Secure Future Tech Solutions, reflecting a broader role in managed IT, cybersecurity, cloud, communications, and physical security for small and mid-sized organizations.
Over time, Eric and co-owner Lisa Shorr saw the same pattern across professional businesses in Warwick, Providence, Rhode Island, and the broader Southern New England region. You were not just dealing with broken computers. You were dealing with slow responses, unclear explanations, recurring problems, security worries, aging systems, and vendors who made technology feel more complicated than it needed to be.
That experience shaped how Secure Future Tech Solutions works today. The company focuses on proactive managed IT, plain-English communication, stronger cybersecurity practices, and practical planning that connects technology decisions to business goals. For law firms, CPA firms, architecture and engineering firms, property management companies, nonprofits, and other professional organizations, the point is not technology for its own sake. The point is helping your team work with less friction, better protection, and clearer direction.
Secure Future Tech Solutions also brings specific outside recognition and vendor alignment to that work, including its role as an Axis Solution Gold Partner, recognition as an MSP Titans Of The Industry Finalist – Northeast, and a Best Places to Work award listing. Those details matter because they reflect more than a service menu. They point to a company built around capable people, long-term client relationships, and a practical belief that your technology should support the way your business actually operates.
Technology integration is only as good as the people who implement it! We at Secure Future Tech are driven by our Core Values:
- Expert – Experts with a continuous drive to learn new skills and technologies to provide the most effective solutions to our clients.
- Be Present – Be present, listen, and then respond.
- Proactive – Proactive today, to ensure a brighter tomorrow. (our tagline!)
- Integrity – Make all decisions with honest intentions.
- Client Centric – We don’t say NO, we say YES! Why? Because we place our client’s needs above our own.
If Your Business Has Outgrown Reactive IT, Let’s Talk About What Comes Next.
Schedule a consultation with Secure Future Tech Solutions to discuss your current technology concerns, security priorities, and business goals. You will have a practical conversation about where you are today, what may need attention, and whether our managed IT and cybersecurity approach is the right fit for your organization.